Refund policy
Returns & Refunds Policy
We want you to love what you ordered. If something's not right, we'll make it right.
30-Day Returns
You have 30 days from the date you receive your order to request a return, replacement, or refund.
What's covered
- Item arrived damaged or defective
- Item is significantly different from what was described
- Item never arrived (lost in transit)
What we need from you
To process your claim quickly, please include:
- A clear photo or short video of the issue
- Your order number
This helps us resolve things fast — usually within 2–3 business days of receiving your claim.
How it works
- Email us at [help@thehomeaurastore.com] with your order number and photos/video
- We'll review and get back to you within 24 hours
- Approved claims are resolved with a replacement or full refund — no need to ship anything back in most cases
What's not covered
- Change of mind / buyer's remorse
- Incorrect address provided at checkout
- Normal wear and tear
Questions?
We're a small, responsive team — reach out any time at [help@thehomeaurastore.com] and we'll sort it out.